Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position requires the ability to work in the Georgetown, MA offices.

Who We Are: Join an organization that prioritizes innovation, customer service and supporting the communities we serve. Love the people you work with while participating in and helping to shape our collaborative environment. When you join Salem Five, you become part of a growing, regional financial services company. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Why Salem Five: We’ve been around since 1855 – which means we will be around a lot longer – but we also know what it takes to be competitive in this day and age. We pride ourselves in being one of the first banks on the internet and continually try and push ourselves to offer the latest in online and mobile banking to serve our customers in whichever channel they prefer. Whether it be a virtual assistant via our website, obtaining cash at ATMs without a card present, or going through the mortgage process via our digital app, we want to offer the digital experiences that customers want. Continued company growth offers opportunities for individual growth.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

JOB DUTIES AND RESPONSIBILITIES include but are not limited to the following.

• Ensures timely and accurate transfer of new application files from extranet site to department local drives for internal underwriting. Processing, copying and transferring required reports to appropriate customer files as required. Transposition of basic application data to underwriting systems and database to track and assist with processing needs.

• Ensures precision of departmental closing documentation and post closing account set up on the Bank’s loan systems including accurate transfer of file documents into the optical filing system.

• Oversight and accuracy of application information being processed into aircraft departmental database and proper post decision management of credit file information and regulatory notices.

• Proper management of pre closing credit file’s versus departmental checklist and loan officer stipulations including verification of proper compliance documentation.

• Efficient and precise oversight of administrative aspects of the loan funding processes including funding requests for new loans, refinances and construction advances and accuracy of accounting, booking and required monetary advance forms.

• Oversight and accuracy of all internally generated reports and customer related communications distributed.
• Tracks and follows any process exceptions granted by management to ensure timely compliance with approved loan terms and Bank policy. Items tracked may include FAA liens, Bills-of-Sale and aircraft appraisals.
• Maintaining customer service quality standards for both internal and external customers including timely coordination of information requests, escrows and customer loan payoffs.
• Oversight of insurance claims payments processing to ensure funds are distributed in compliance with established departmental procedures.
• Ongoing tracking of portfolio insurance renewal documentation. Tracking to ensure borrowers policies remain enforce throughout the duration of our loan. Using departmental database, makes certain customer compliance is maintained per the terms of the bank's loan documents. Notifies management of all 30-day default exceptions for inclusion on Bank VSI insurance. Ensures required portfolio reports are sent to the Bank's broker.

Education & Qualifications:

Minimum of high school diploma or GED, with Associates or Bachelor’s degree preferred. Demonstrated capability and familiarity with Microsoft is required. Minimum of three years in a client focused, legal or business environment. Prior customer service experience is a strong plus.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Benefits/Incentives: Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more

Salary Range: Competitive Base

Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.

Qualified candidates may also submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)